Process and IT Consulting for LTSS

Optimize existing systems or implement new solutions

Customers tell us their consulting dollars go further with the LTCI team. Why? Because we enter each engagement already understanding not just how technology for HCBS works, but also how HCBS works.

Leveraging decades of experience working directly with HCBS organizations, LTCI is able to efficiently help LTSS customers articulate their long-term and short-term objectives and align them with process improvement, data, technology and integration.

In addition to consulting services, LTCI offers subscription services to streamline data integration at an affordable price. Click here to learn more.

HCBS IT: Strategic Roadmaps

Agencies and providers overseeing HCBS programs face a rapidly changing environment. The needs of payers, partners and clients are constantly evolving. Yet, they are often saddled with outdated, fragmented and siloed data systems that hamper their success. LTCI can help.


  • Needs Assessments
  • Business Process Redesign
  • Requirements Documentation
  • Feasibility Studies
  • Strategic Roadmaps

Implement New Systems

LTCI focuses on its customers' strategic objectives to guide requirements documentation and workflow design while assisting them with solutions evaluation and technology selections. LTCI's subject matter experts have experience implementing solutions across various programs, including Medicaid-funded LTSS and Waiver programs, Older Americans Act (OAA) programs and state-funded home care programs. This experience helps customers get data right.


  • Document requirements for success: quality measures, pay-for-performance, collaboration, person-centered care
  • Conduct market analysis
  • Help with solutions vetting, evaluation and selection
  • Manage implementation and configuration
  • Manage vendor relationships
  • Provide ongoing system administration

Get More from Current Systems

Many organizations have significant investments in existing IT systems and want to get the most out of them. However, these organizations are not always in the position to effectively administer their current technology or re-configure it for evolving needs. The LTCI team helps optimize our customers’ existing IT solutions.

HCBS System Administration Services

  • Optimize configurations
  • Configure current systems for new programs, partners and pay-for-performance models
  • Implement HCBS workflows
  • Build dashboards, alerts and custom reports
  • Manage and Implement add-ons
    • Electronic Visit Verification (EVV)
    • Mobile technology for assessments & surveys
    • Quality Measures
    • Scheduling/routing
    • Dashboards/analytics